Who should I contact in an emergency?

1. Call 911
2. Notify hotel security immediately

If there is a security or safety update, instructions will be shared via:

• Email
• Text alert
• Event app

On‑Site Contacts

You can always stop by the Help Desk (located at Registration area) for support throughout the event. Staff will help triage your request as needed. You may also call the below contacts directly:

• Jennifer Burgess, Emergency Point of Contact: 240‑691‑8314 – Your first stop for most common issues like illness, concerns, etc.
• Mahogany Hopkins, Event Planning Lead: 301‑586‑7526 – Additional option if you cannot reach Jennifer on first try.
• Hotel Safety & Security: 202‑824‑9667 – You may call with an urgent tip or safety issue.

Where is event check‑in?

• Registration is on the M1 Level, M1 Foyer.

When should I check in?

Sunday arrivals

• 3:00–8:00 pm at the Registration Desk
• Please check in before the Welcome Reception to receive:
  • Your name badge
  • Two drink tickets for the reception

Monday arrivals

• 7:30–9:00 am
• Opening Plenary starts promptly at 9:00 am
• Plan time to:
  • Check in and print your badge
  • Pick up materials
  • Store items in the secure storage room
  • Find seating before the plenary begins
• Recommended arrival: Hotel lobby by 8:30 am
  (Allow ~15 extra minutes for parking and walking from nearby garages.)

What do I need to check in?

• Keep your final check‑in email (sent the week of April 27) handy
• You’ll scan the QR code in that email to print your badge
  • Screenshotting it ahead of time is a good idea

Do I really need to wear my badge at all times?

• Yes. Your badge confirms you’re authorized to be in event spaces.
• This is part of AIR Connect’s safety and security plan.
• Event staff may stop individuals not wearing badges.

When and where are meals served?

Sunday – Welcome Reception
 Lobby & Mezzanine

• 5:00–8:00 pm
• Heavy hors d’oeuvres, food stations, and seating provided

Monday & Tuesday Meals
 M2 Level – Marquis Ballroom

• Breakfast:
  • 7:30–8:30 am (Monday & Tuesday)
• Lunch:
  • 12:00–1:30 pm (Monday)
• 80th Anniversary Dinner (Monday):
  • Cocktail hour: 5:30 pm
  • Dinner doors open: 6:15 pm
• Closing Plenary Lunch (Tuesday):
  • 11:30 am–1:00 pm (before departure)

Where are Plenary Sessions?

• M2 Level – Marquis Ballroom
  • Includes all Plenaries and the Closing Plenary Lunch

Where are Concurrent Learning Sessions?

• M4 Level
  • Independence Salons (A, B, C)
  • Liberty Salons (I, J, K)

Where are Monday Afternoon Program & Office Meetings?

• M3 and M4 Levels
  • Location depends on your program or office assignment

Where are Exhibits & Posters?

• Primarily on the M4 Level

Where is the AIR Museum?

• Open all day
• M2 Level – Salon 15

 Where are Wellness & Respite areas?

Offline Oasis (open access), Mezzanine Level

• Games, puzzles, and communal activities
• Includes:
  • Quiet Zone
  • Reading Room
  • Stretching Room

Assigned Accommodation Spaces

• Prayer Room
• Lactation Room
• Individual‑Use Quiet Room
• These were assigned based on registration requests
• Visit the Registration/Help Desk if you need assistance

Where can I find Movement, Connection, and Community activities?

• At‑Your‑Own‑Pace Connection Activities:
  • M2 Level – Salons 16–17
• Yoga Sessions:
  • M3 Level – Shaw / LeDroit Rooms
  • Advance sign‑up required; space is limited
• Morning Run / Walk Meet‑Up:
  • Starts from the Lobby
  • Open to all
• Community Service Activity (Tuesday):
  • M2 Level
  • Advance sign‑up required; limited to 100 participants

Where are restrooms located?

• Available on every floor near elevators
• Small care baskets provided for your comfort

Is there a First Aid kit?

• Available at the Registration/Help Desk
• Includes basic items (bandages, Tylenol, Ibuprofen)
• Additional items must be purchased individually
• Please contact event staff if you are not feeling well and need support. 

Can I store my belongings and change before the 80^th Anniversary Dinner?

Yes, you are welcome to store any clothing or personal items in a secure storage room located behind the Registration and Help Desk area. While this space will be monitored throughout the day, please do not store anything valuable as a precaution. You may use the private, clean restrooms located throughout the hotel to change, or if needed, inquire at the Help Desk about a dedicated changing suite available on a first-come, first-served basis during the Refresh Hour.

How can I help make all my colleagues feel comfortable with greetings?

We all have different cultural norms and personal comfort levels with touch. When greeting a colleague, please be mindful and take their lead on greeting style—whether that’s saying hello, shaking hands, or embracing in a hug. Asking is always welcome if you are unsure.

How will I find my way around the hotel?

• Wayfinding and directional signage is posted on all levels
• Digital screens near elevators and escalators show:
  • Daily schedules
  • Room locations
• Event staff and hotel teams are happy to help—just ask!

Tip: Always check digital screens for real‑time updates or room changes.

Hotel Check-In and Check-Out:

Guests are responsible for any incidental charges at the hotel (including Internet charges) and will be asked to present a credit card upon check-in to cover the incidental expenses. The hotel will place a $100 per day hold on the card. Guests will only be charged for actual expensed incurred. If you have any concerns, please email [email protected]. 

Meals & Expenses – What is included?

Please review this AIR Connect Time & Expense overview closely before the event to understand what meals are already covered through AIR Connect and should not be otherwise expensed. While there are restaurants on-site at the hotel, you should not expense purchases from these establishments for meals already purchased and provided by AIR Connect.

When Should I Check Out from the hotel?

• Hotel check-out is at 11 am. You can utilize mobile check-out via the Marriott Bonvoy App, the express key drop box in the lobby, or by visiting the front desk if you need to talk with staff.
• Plan to check out before the day’s sessions begin at 9:00 am, so that you can fully participate. Your luggage will be securely stored and retrieved after the event by Marriott staff.

Late check-out may be available for Marriott Bonvoy Elite members or upon request, subject to availability. Speak directly with the hotel regarding any check-out questions.

Does the hotel room have a refrigerator in it?

Yes, each room has a small mini fridge.

How should I get to the hotel from the airport?

You should self-arrange transport, such as a certified taxi or rideshare, as you would for any business trip.

Who Should I contact with flight or train issues?

For all flights and rail travel booked by GTA, contact GTA directly using the support numbers providing in your booking confirmation.

Will local travel and parking costs be reimbursed?

Yes, local travel, including mileage, public transport/ride share, and parking, will be reimbursed per AIR’s Travel Policy. Staff may park anywhere in the local area; recommended garages are listed in the table below. Parking at the Marriott hotel is valet only, at over $75/daily. Staff should only use Marriot valet as a necessary accommodation for special needs. Please also note that parking fines and tickets are not reimbursable under AIR policy.

How will I charge my time during the event?

Please review the AIR Connect Time & Expense Guidance provided by Accounting. This is the most up-to-date guidance. Reach out to Accounting with any questions.