How can we

Below you will find some helpful videos and documents along with common questions and their answers. If you don’t find what you are looking for please click the help desk widget found on the bottom right of this screen to chat with one of us!

Check out these helpful videos

Discover Swapcard’s virtual event features in 90 seconds!

How to request meetings & make video calls

How to find the right session on the event

How to find virtual exhibitor booths

The most common questions

If someone is online they will have a green dot at the bottom right of their profile pic.

The site is automatically set in your timezone, on both desktop and mobile.  On the desktop you can toggle to switch to the event timezone ( US Eastern Time Zone).

Make sure you have your Third Party Cookies enabled.  For best user experience please use Google Chrome, Microsoft Edge and Firefox.  Internet Explorer is NOT supported.

Once someone accepts your connection request a red ping will appear on the bell icon at the top right of your screen.